SHIPPING AND PROCESSING TIME
We process and ship orders from our Los Angeles Store Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
SHIPPING & HANDLING
We offer free standard shipping on all U.S. orders via USPS. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.
FREE PREPAID RETURNS
We happily accept returns for eligible items within 14 days of the ship date for a full refund or credit. The returned merchandise must be unopened, unused and in the complete original packaging. EXCEPTIONS: Final sale merchandise is not eligible for a return or exchange, including custom-made personalized orders.
Every eligible order includes a pre-paid USPS return label so you can easily return your merchandise back to our facilities. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. You’re also welcome to use the shipping method of your choice in place of our pre-paid return labels. Please address all returns to:
PO Box 13188
Los Angeles, CA 90013
For more details, please see our Return Policy.
EXPEDITED SHIPPING TIMELINE
|ORDER DATE||EXPEDITED SHIPPING SPEED & ARRIVAL TIMES|
EXPEDITED SHIPPING EXCEPTIONS
We only offer expedited shipping via UPS within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. PLEASE NOTE: An expedited shipping method does not change the processing time for any personalized or other pre-order items.