Customer Support Contact: firstname.lastname@example.org
We happily accept returns for eligible items within 14 days of the ship date for a full refund or credit. The returned merchandise must be unopened, unused, and in the complete original packaging.
To return your order, please email customer support (above) and include your order number, the items you would like to return, and the reason for return. Qualifying orders will be provided a pre-paid USPS return label so you can easily return your purchase back to our facilities. Be sure to include the original invoice as well as the merchandise in their complete original packaging. We are not responsible for lost return packages and recommend you insure and track your package. You’re also welcome to use the shipping method of your choice instead of our return label.
Please address all returns to:
PO Box 13188
Los Angeles, CA 90013
You will receive an email notification from REVPOWER once your return has been processed completely. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
At this time, we can only process exchanges for the same item.
PRICES ARE SUBJECT TO CHANGE
REVPOWER gladly honors a one-time sale price adjustment on full-priced and in-stock merchandise within seven days of the retail purchase. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to customer support (above) within seven days of your order date. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.
REVPOWER products are automatically covered with a 1-year limited warranty. For more details, please visit see our Warranty Policy and Registration page.
REVPOWER Points are one-time use and non-refundable. If you return an order, the REVPOWER Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.
Please see our international return policy.
Custom-made or personalized merchandise, such as but not limited personalized box sets, are final sale. These items are handmade to order and cannot be returned. You can find this information on the product pages as well as on your invoice.
FINAL SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.